Designing - Bots: Creating Conversational Experie...

Always provide a way to reach a real person when the bot hits a limit. Iterate and Refine

Every message should prompt the next step or provide a clear conclusion. The Ethics of Interaction Trust is the currency of conversational AI. Transparency: Never pretend the bot is a human. Designing Bots: Creating Conversational Experie...

A bot without a personality is just a command line. Before drafting a single dialogue string, define who the bot is. Always provide a way to reach a real

Text on a screen should mirror spoken language—concise and rhythmic. Designing Bots: Creating Conversational Experie...