Modern retail requires more than just a policy; it requires a seamless process. Consumer protection: shopping rights - consilium.europa.eu
: Clearly define what makes an item returnable. Standard requirements include the item being unworn/unused , having tags attached , and being in its original packaging . Refunding guide.pdf
: State how the customer will be reimbursed. Options include: Original payment method (standard). Store credit (helps retain revenue). Exchange-only (often for clearance items). Modern retail requires more than just a policy;