Meanwhile, the atmosphere at the firm is one of controlled chaos and suppressed rage:

The episode concludes with a distancing between Alicia and her husband, Peter. While Peter tries to offer comfort, Alicia remains emotionally removed, eventually standing in her hallway being hugged by him while staring into space. In her mind, she settles on a version of the last call where Will tells her he loves her, providing herself with the closure the real world could not offer.

The central arc involves Alicia's obsession with a final voicemail Will left her just before he was shot. The message is frustratingly inconclusive—he starts to speak, but is interrupted by the judge and says, "I'll call you back". Alicia spends the episode interviewing witnesses, including , the prosecutor who was shot alongside Will, and the presiding judge to determine what Will's tone was and what he intended to say. She cycles through various imagined scenarios, ranging from a profession of love to an angry confrontation over poached clients. Reactions at Lockhart/Gardner

: Diane is forced to break the news to the partners while dealing with her own deep grief. In a moment of sharp intolerance for "artificial grief," she fires a new intern who is sobbing uncontrollably despite having only known Will for a week. She also fiercely protects Will's legacy by firing a heartless client who tries to use the tragedy as leverage.